We need insurance for a wide range of reasons, from home and car to business and holiday insurance. Your broker or insurer should sell you the correct product based on your needs, as well as offer you the right level of cover at the right price.
If you feel you have been mis-sold insurance, you may be able to bring a professional negligence claim. We can help if your claim has arisen in the last six years.
Case Study
Upon receiving her annual motor renewal documents, Ms. K. was surprised to see that her insurance premium had more than doubled in price. Enquiries revealed that her insurer believed that she had been involved in a road traffic collision which they considered was her fault, and so they had hiked up the premium.
Ms. K. was certain that she had not been involved in any such accident. She provided her insurer with details of her whereabouts at the time of the alleged accident alongside photographic evidence showing no damage to her vehicle.
We liaised with her insurance company on her behalf to deal with the alleged claim made against her policy as well as lodging a formal complaint with the Insurance Ombudsman. In a dispute such as this, the value of the claim is often a barrier to acting through a No Win No Fee agreement.
However, we were able to agree our charges in stages. Consequently, our client was able to have the benefits of legal representation for the duration she required and at a price she was comfortable to pay. The Insurance Ombudsman service is free to users and offers a viable alternative to court proceedings in most cases where funding can be a barrier to justice being done.
